Originally posted by WT_TKW
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That was frustrating. I got an autoreply from Blueframe when requesting a refund. The phone line is useless, they always ask you to email them anyway.
The webcast of the games was free until they moved into the new stadium.
You can't charge for a radio broadcast.Last edited by WT_TKW; 09-20-2020, 11:03 AM.
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I managed to get a 50% refund for the interrupted webcast. It was hardly worth the effort. Angelo State usually has excellent webcasts, so I am looking forward to next week's game.
Here's the response I got from BlueFrame. Initially they denied any issues in the 4th quarter.
Thanks for providing this feedback in your response. We have gone in and reviewed the logs for this broadcast and did notice the technical issues lasted a little longer than we originally thought, with the total time from the first issue to the last issue was somewhere around 16-20 minutes that spanned from the 3rd and early 4th quarter. Since we did notice those issues, we will go in and provide you a partial refund of 50% of the full purchase of $10.60. Please allow for two business days for this refund to completely process.
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Originally posted by LionFan View Post
Sell advertising on radio broadcast.
Sync webcast to radio broadcast and charge for webcast.
Two birds. One stone.
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Originally posted by WT_TKW View PostI managed to get a 50% refund for the interrupted webcast. It was hardly worth the effort. Angelo State usually has excellent webcasts, so I am looking forward to next week's game.
Here's the response I got from BlueFrame. Initially they denied any issues in the 4th quarter.
Thanks for providing this feedback in your response. We have gone in and reviewed the logs for this broadcast and did notice the technical issues lasted a little longer than we originally thought, with the total time from the first issue to the last issue was somewhere around 16-20 minutes that spanned from the 3rd and early 4th quarter. Since we did notice those issues, we will go in and provide you a partial refund of 50% of the full purchase of $10.60. Please allow for two business days for this refund to completely process.
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No wonder the only D1 client they have is the one-team bush league WAC.
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Originally posted by ccmoney8 View Post
50%?! That is bush league customer service. Do they really think you got half your money's worth? Maybe in this case, you did. But it shouldn't depend on what the final score ends up.
No wonder the only D1 client they have is the one-team bush league WAC.
The video quality was very good when working, but the sound didn't seem up to par.
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