Originally posted by IUPbigINDIANS
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But, if you look at these schools...I think you'll see a lot of inefficiency. They can cut costs all they want, but many of the schools lack even fundamental documented business processes. If you evaluated them on a business process maturity model, they'd be very low. This translates to a lesser product. ie Is it easy for a potential student to become a student? I'm fairly sure if you look at some that their processes hold them back.
And that same lack of process needs addressed in this shared services model that they're going to. To become a service provider, that stuff needs defined all the more.
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